OVERALL AIM AND SUMMARY OF JOB
Manage the Branch profitably and grow the customer base through excellent customer service and providing the right products constantly in a clean, fresh and attractive environment to ensure a pleasant customer experience. Directly responsible for all fresh produces departments.
KRA’s
Staff Management
- Train and ensure employees are trained as per their job descriptions.
- Ensure employees sign their job descriptions and do special performance appraisals the first three months and at designated intervals.
- Manage discipline, counsel employees and initiate at disciplinary hearings.
- Ensure that all staff understands that a zero-tolerance approach is applied with regard to the breach of policies, procedures and rules.
- Draw up work schedules.
- Ensure branch clocking and scheduling weekly maintained (By every Tuesday)
Sales Promotion
- Monitor customer service and ensure immediate corrective action.
- Personally, do orders for the following, if applicable:
Bakery
Takeaway
Perishables department etc.
- Inform buying department of all products that do not scan correctly.
- Ensure promotional posters are in place.
- Ensure that promotional sheets are available for customers when promotion breaks.
Merchandising and Housekeeping
- Ensure that a proper range of products is always available to customers.
- Ensure proper cleaning and maintenance of service department equipment.
- Ensure proper stock rotation of back up freezers.
- Ensure that heights, gaps and generic flow are maintained on shelves.
Administration and Sales
- Make sure production books are filled in and loaded daily, check ordering quantities on production books and sign them off daily to confirm they are correct.
- Ensure morning inspections are done daily by a group consisting of the following persons: Branch-, Floor- Manager, Branch Admin staff, Supervisors and Trainee Managers.
- Ensure that GRV’s are done correctly and that no processing is left for the next day.
- Ensure that claims procedures are followed at all times.
- Ensure that waste control documents are filled in correctly and submitted timely.
- Ensure daily stock takes are done and corrective action plans and feedback given to the RM.
- Check Turnover vs Budget and Shrinkage daily and take immediate corrective action as required.
- Ensure that daily sales targets are implemented by the management team.
- Ensure that double checking is done at Receiving by the management team.
Risk Control, Health, Safety and Environment (SHE)
- Ensure that staff complies with Health, Safety and Environment (SHE) Regulations
- Report any security and risk incidents to the RM.
- Inspect all areas of the branch in terms of the Health and Safety requirements (e.g. fire points, sharp objects, electrical wiring etc.) Report non-compliance to the RM and ensure corrective action is taken.
Asset Management
- Control and manage all assets of the Company and report any problems to the RM immediately.
- Ensure proper recording, maintenance and control of all assets.
General
- Resolve ad hoc IR problems/queries and where necessary liaise with the RM or HR
- Perform any other duties as reasonably requested or assigned.
JOB AND PERSON SPECIFICATIONS
Qualifications
- Grade 12
Experience
- Supervisory experience in retail or similar working environment of at least 3 years
Closing Date: 31 October 2025
Applications to be submitted online on our job board menu, available on the Woermann Brock Website.
Application Deadline: 31/10/2025