POSITION OVERVIEW
We are seeking a dynamic and results-driven Branch Manager to lead our branch operations, drive profitability, and grow the customer base. The successful candidate will be responsible for ensuring outstanding customer service, maintaining a well-stocked and visually appealing store, and directly overseeing all fresh produce departments.
KEY RESPONSIBILITY AREAS (KRAs)
● Train and ensure all employees are adequately trained according to their job descriptions.
● Ensure employees sign their job descriptions and undergo performance appraisals at three-month intervals and as scheduled.
● Oversee employee discipline, provide counseling, and manage disciplinary procedures when required.
● Enforce a strict zero-tolerance policy regarding breaches of company policies, procedures, and rules.
● Develop and manage staff work schedules.
● Ensure weekly timekeeping and scheduling records are updated by every Tuesday.
● Monitor customer service standards and implement immediate corrective action when necessary.
● Personally manage orders for key departments such as:
○ Bakery
○ Takeaway
○ Perishables
● Report product scanning issues to the buying department.
● Ensure promotional materials (e.g., posters, flyers) are correctly displayed.
● Make promotional sheets available to customers at the launch of new promotions.
3. Merchandising & Housekeeping
● Maintain a well-stocked store with a proper product assortment at all times.
● Oversee the cleaning and maintenance of all service department equipment.
● Implement proper stock rotation in backup freezers.
● Ensure correct product placement on shelves, including height, gap, and flow consistency.
● Ensure production records are completed and uploaded daily, verifying order quantities and signing off on accuracy.
● Conduct daily morning inspections with a designated team, including the Branch Manager, Floor Manager, Admin Staff, Supervisors, and Trainee Managers.
● Oversee the correct processing of Goods Received Vouchers (GRVs) to prevent backlog.
● Ensure proper execution of claims procedures.
● Manage waste control documentation, ensuring accurate and timely submission.
● Conduct daily stock takes, provide corrective action plans, and submit feedback to the Regional Manager (RM).
● Monitor daily turnover against budget and track shrinkage, implementing corrective actions as necessary.
● Implement and oversee daily sales targets for the management team.
● Enforce double-checking procedures at Receiving to ensure accuracy.
5. Risk Control, Health, Safety & Environment (SHE)
● Ensure staff compliance with all Health, Safety, and Environmental (SHE) regulations.
● Report security and risk-related incidents to the Regional Manager.
● Conduct routine inspections to ensure compliance with safety standards (e.g., fire points, sharp objects, electrical hazards).
● Report any safety concerns to the Regional Manager and ensure corrective measures are taken.
● Oversee the proper use, recording, and maintenance of all company assets.
● Report any asset-related issues to the Regional Manager immediately.
● Address and resolve employee relations issues, consulting with HR or the Regional Manager as necessary.
● Perform any additional duties as assigned.
● Grade 12 (Matric Certificate)
● At least 3 years of supervisory experience in retail or a similar work environment.
Closing Date: 30 September 2025
Application Deadline: 30/09/2025